Support
Returns & Refunds
Not the right fit? We offer easy 7-day returns if you're not satisfied.
Eligible for return
Request made within 7 days of delivery
Product is unused and unopened, in its original packaging
Order number and reason for return provided
Not eligible
Products that have been opened or used, for hygiene reasons
Requests made after the 7-day window
Gift sets missing any original components
How to Start a Return
Email us at kymariesoaps@gmail.com with your order number and the reason for your return. We’ll confirm eligibility and guide you through the next steps.
Refunds
Once we receive and inspect the returned item, we’ll process your refund to the original payment method. Refunds are typically credited within 5-7 business days, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong product, contact us within 48 hours of delivery with photos of the item — we’ll sort out a replacement or refund at no extra cost to you.
Questions about a return? kymariesoaps@gmail.com